The ITIL Docs logo is only visible on the template images. Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed. Can the templates be customized or edited? Yes, the templates are built using MS Office so will work on Excel.

We accept PayPal, Apple Pay, Google Pay, Master Card, Amex and VISA. Check our Refund Policy.ħ. What are the different types of payments accepted? We will try to provide different mediums but if none of them work for you then we will refund your amount.

You are not able to access the download.

Templates are missing from your download and we cannot provide you the same templates shown on the site.

Templates don't work as described, and we cannot fix your problem in a reasonable time.

We will REFUND the full amount in the following scenarios. If you still cannot access drop an email to and use our Contact Us Page. Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. You will also get a download link in your email. How do I access my downloads?Īfter you checkout, you will be taken to a download page. We do not offer subscriptions so whatever you pay will be be one time. Is this a one time payment or monthly membership?Īll our products are ONE TIME PAYMENT.

Our support policy is to address the customer query ASAP regardless of the product they purchase. It can be an issue or any help with our templates. Will I get support if I have an issue or a query?ĭefinitely, yes, we have a dedicated support team who will happily assist. This is the same level of encryption used by large banks to keep your information secure.

All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant.

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